Adding 7 Days to Ad Expiration Dates

Posted by kexbrown on February 5, 2010

Since the web server and ad servers appear to be stable and operating successfully, we are finishing the process of compensating advertisers for ads not showing on our network.

We have decided to add 7 days to the ad expiration dates to all active ads in the system between January 21st  and February 3rd. This process will be complete by end of day Friday February 5th. If you have an active ad currently running you will see your ad expiration date be increased by 7 days.

If your ad stopped running during this time period and you chose not to renew it because you couldn’t or you had concerns about Adgitize being able to deliver our service then we will be doing the following.

We will restart your last ad and give you a one week ad for free. You will see an email from us stating that your ad has been renewed and the ad will begin running again on the Adgitize Ad Network for the next 7 days. If you have any questions or concerns don’t hesitate to send us an email through the contact us form.

We are picking up the cost for these additional days and the revenue will be entered into the system as normal ads. Adgitize is paying for the cost of these ads not the publishers.

We determined that ads did not run for 3 days as the site was totally down during this time. We decided to add the 7 days because of the problems many advertisers had renewing their ads. The ads were running but the member interface was spotty causing problems renewing ads and creating new ads.

Ideally, there never would have been a problem and we wouldn’t have to write this. But, the site did fail and we think that this solution is a fair solution to the advertisers in the system.

I want to personally thank all of you for your patience and professionalism during these crazy days and I personally want to apologize for the problems. Thank you for sticking with us and I wish you the best for 2010.